By placing an order with SJL Studio, you agree to the following terms and conditions. These are here to make sure everything runs smoothly and expectations are clear from the start. If you have any questions at all, just drop us a line - we’re always happy to help.

1. Placing an Order

Once you’ve placed your order, you’ll receive a confirmation email with all the details and an estimated delivery timeframe. Full payment is required before we begin working on your designs.

We accept all major credit and debit cards, PayPal, and secure online payment methods.

2. Production & Turnaround Times

We want everything to be perfect - and perfection takes a little time. Here's what to expect:

• UK Orders: Please allow 4–6 weeks from when we receive your final wording and approvals.

• International Orders: Allow 4–8 weeks (timings may vary based on your location and how quickly you provide your content).

• Digital Orders: Typically ready within 1–2 weeks, once we have all your details.

• Bespoke Illustration Add-On: These take a little longer - we'll give you a clear estimate based on your design.

• Bespoke Stationery Suites: These are completely tailored to you, so please allow around 4–8 weeks after confirmation and approval.

We’ll always do our best to meet your timeline and keep you updated throughout the process.

3. When to Order

We recommend getting in touch at least 2–3 months before you want to send your stationery out. This gives us enough time to design, print, and deliver everything calmly - without any last-minute pressure.

4. Providing Your Content

After you order, we’ll email you to request your wording, colours, and any other design choices. You’ll receive a digital proof to review before we print anything.

Please check your proofs carefully - spelling, grammar, names, dates, and all other details. Once you give your final approval, we’ll move forward with printing. If there are any errors in the approved proof, unfortunately, we can’t take responsibility for those.

5. Changes & Edits

Your order includes one round of edits (such as wording tweaks, layout adjustments, or colour changes). If you'd like further changes after that, we charge £20 per extra round of edits.

Changes to the overall design (like switching to a different template or adding illustrations) may be subject to additional costs - but we’ll always let you know in advance and get your approval before going ahead.

6. Use of Designs

All designs are for personal use only. They cannot be resold, reproduced, or used commercially without written permission from SJL Studio.

We love seeing our work out in the world - feel free to share your stationery on social media or in wedding publications. If you do, please tag or credit SJL Studio (@sjlstudio_) - it truly means a lot to us.

7. Refunds, Returns & Cancellations

Due to the personalised nature of our work, we can’t accept returns or offer refunds once an order has been placed.

If you need to cancel your order:

• Before design work has begun: we can offer a refund, minus a £25 admin fee.

• After we’ve started work: unfortunately, we’re unable to offer a refund, as time and resources will already have been spent on your order.

Of course, if there’s ever an issue with your order, please get in touch - we’ll do everything we can to make it right.

8. Colour & Print Variation

Colours may vary slightly between screens and printed products. Different devices display colour differently, and slight variations are also normal between print runs. Rest assured - we work with trusted printers and always aim for the highest quality and consistency.

9. Delivery & Shipping

We use Royal Mail and other reputable couriers for delivery. Once dispatched, we’ll send you a confirmation email with tracking details if available.

Please ensure your delivery address is correct at checkout. We can’t take responsibility for items lost or delayed due to incorrect addresses, postal delays, or courier errors - but we’ll always support you in resolving any issues.

10. Digital Files

Digital files (like save the dates or invitation PDFs) are provided for personal use only. They may not be edited, altered, resold, or used commercially. If you need a reprint or a small wording tweak after delivery, just let us know - we’ll always try to help.

For Bespoke Orders

If you’ve commissioned a bespoke design or full stationery suite, we’re so excited to bring your vision to life! Here’s what you can expect:

Design & Concept

We’ll work closely with you to create a completely tailored design, beginning with a mood board and initial ideas. Once we’re aligned, we’ll develop your unique suite with thoughtful layouts, hand-picked fonts, and special finishes.

You’ll receive digital proofs throughout the process to ensure you're happy every step of the way.

Edits & Feedback

Bespoke orders include three rounds of edits. We want you to love every detail, but if further edits are needed, they’ll be charged at £20 per round.

Timings

Please allow around 4–8 weeks for bespoke projects, depending on complexity and how quickly we receive your content and feedback. We’ll provide a more accurate timeline during the planning stage.

Ownership & Copyright

All bespoke and template designs remain the property of SJL Studio, including illustrations and layouts. You're welcome to use them for your personal stationery needs - but they may not be copied, altered, or used commercially without our written permission.

We retain the right to showcase your stationery in our portfolio and social media (we’ll always wait until after your wedding/event and will never share personal details like addresses or contact info).

Need Help?

We're here to make your stationery experience feel fun, exciting, and totally stress-free. If you have any questions at all before or after ordering, just pop us a message at hello@sjlstudio.com - we’re always happy to chat.